Shipping policy

Orders containing in stock items are expected to ship within 3-5 business days after being placed, regardless of the shipping speed selected at checkout. There are exceptions to this policy that we will notify customers of via email if we are unable to ship your order within said timeframe. If for any reason we are unable to fulfill your order we will typically notify you within 7 days. As stock fluctuates we cannot always guarantee availability.

Pre-orders are expected to ship within 1 week of its release date, barring any delays. Please refer to the product description for any delays or changes in release date.

Once your order ships, you will automatically receive an email with the tracking number in it to track the progress of your order. Please check spam if you do not see this.

We ship orders Monday-Friday.

Please note: The shipping service you select at checkout reflects the shipping speed you are paying for, not the fulfillment time. In stock items will typically ship within 3-5 business days after the order is placed, regardless of service selected. Estimated delivery dates provided by carriers are not guaranteed and we are not responsible for any delays incurred.

Graffiti Records is not responsible for lost or stolen packages. Once an order has been marked as delivered by USPS we are unable to assist with lost or stolen packages as that is their legal attestation to having fulfilled the shipment. Please contact your local USPS location or USPS customer service as that is their jurisdiction. Graffiti Records is NOT responsible for lost or stolen packages.

We are required to fulfill orders to the address provided at checkout, we are not responsible for providing a replacement order if you no longer have access to this address. Please contact your local USPS or USPS Customer Service for assistance with package recovery.


International Shipping & Customs

If you've placed an order outside of the United States, your order may be subject to customs/duty fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.

We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.

Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.